The East Tennessee Human
Resource Agency is a premier service agency, successfully operating a regional
management system with employees who are trained and empowered to deliver
exemplary services to every customer every time.
Customers include elected officials, local and state
governments, community and business leaders, program recipients, and
employees. ETHRA is committed to
an unwavering promise of quality, with each team member being an equal
contributor for success.
Consistent development and delivery of social service and economic related
programs with dedicated, caring employees has been ETHRA’s mission since the
Agency was established in 1974.
This regional delivery system was designed to operate in partnership
with the Tennessee General Assembly and local officials in the 16 county region
known as East Tennessee.
ETHRA has matured into a multi-dimensional Agency with
a wide range of services that utilize funds from federal, state and local
sources. Still other programs are
self-supporting utilizing customer fees.
Programs are designed to meet the needs of this region and implemented
to provide families and individuals with opportunities to succeed.
The
complexity of ETHRA is often difficult to comprehend and represents different
things to different people, at different points in their lives.
If
you are a senior citizen or a caretaker of a senior, ETHRA is the Area Agency
on Aging and Disability, and a place you might call to identify a lifeline or
service to help an individual continue to live in their own home.
If
you do not have a car or can no longer drive, ETHRA is represented in the van
driver who thoughtfully helps their customers go to the doctor or even grocery
shop.
If
you are a teenager you might think of ETHRA as the group who partners with your
local recreation center and provides lunch in the summer for low income areas.
If
you represent county and city governments, ETHRA might be the group you know as
providing correctional and probation supervision that allows you to control
your jail population and costs with alternative sentencing programs.
To
state government, ETHRA is an arm that connects with Departments of Human
Services, Probation and Parole, Children’s Services, Transportation,
Agriculture, Workforce and Labor, etc. and provides regional delivery of
services for the people of Tennessee.
To
civic minded, caring individuals or companies, ETHRA is a non-profit agency
providing a helping hand throughout the region.
Sincerely,
Gordon Acuff