Press enter to search

Public Transit

Let ETHRA Public Transit Take You There

Public Transit


Public Transit

Offering Transportation Services for The East Tennessee Region in Our District

ETHRA Public Transit provides door to door transportation services with flexible schedules to meet the needs of its passengers. 

ETHRA's Public Transit's goal is to provide affordable, safe, dependable public transportation.



Please contact 1.800.232.1565 to schedule a ride. 

  • We request 3 business day notice to schedule a trip
  • Passengers must be ready to go an hour plus drive time from the appointment time.
  • Cancellations must be made at least two hours notice prior to scheduled pick-up time
  • Drivers wait a maximum of five minutes after arrival to ensure other passengers are not late for their appointments
  • No eating, drinking, or smoking inside our vehicles
  • Service animals are welcome
  • Please have correct fare. There will be an additional charge if an unscheduled stop has to be made for change.
  • Shopping trips are limited to 3 bags.
  • Please read the Customer Handbook prior to your first ride


FOR ADDITIONAL INFORMATION  Elderly and Disabled Transportation Program Info



Reasonable Modification Requests and ADA Complaint Process for Persons with Disabilities

The East Tennessee Human Resource Agency is committed to providing equal access and opportunity to qualified individuals with disabilities in all programs, services, and activities. In some cases, individuals with disabilities may need reasonable modifications to policies and procedures to ensure access to transit services. East Tennessee Human Resource Agency will provide reasonable modifications, as necessary, to afford equal access to programs for persons with disabilities. East Tennessee Human Resource Agency will take appropriate steps to ensure that persons with disabilities have an equal opportunity to participate.

To request a reasonable modification of an existing East Tennessee Human Resource Agency service or policy, individuals should contact:

Gina McAlpin
Phone: 865.691.2551 ext. 4272
Mailing address: 9111 Cross Park Dr., Suite D100., Knoxville, TN 37923
Fax: 800.232.1565
TTY: 800.848.0298 

Please contact Gina McAlpin above to discuss your requirements.

Any person who believes she or he has been discriminated against under the Americans with Disabilities Act (ADA) including but not limited to obtaining a reasonable modification may file a complaint by contacting Gina McAlpin whose contact information is listed above.

Copies of this document are available in alternative formats upon request.


Pedidos para modificaciones razonables y quejas por no cumplimiento con la
Ley Estadounidense para personas con incapacidades

Agencia de Recursos Humanos de East Tennessee se compromete a proveer acceso y oportunidades iguales para personas cualificadas con incapacidades en todos los programas, servicios, y actividades de la agencia. Algunas personas con incapacidades puedan necesitar modificaciones razonables a las pólizas o procesos para asegurar el uso y acceso a los servicios de tránsito y transporte. Agencia de Recursos Humanos de East Tennessee prestará modificaciones razonables cuando sea necesario para dar acceso a los programas para las personas con incapacidades. Agencia de Recursos Humanos de East Tennessee tomará los pasos necesarios para asegurar que las personas con incapacidades tengan las mismas oportunidades para participar.

Para solicitor la modificación de algún servicio o póliza de Agencia de Recursos Humanos de East Tennessee deberá comunicarse con la siguente persona:

Gina McAlpin
Número telefónico: 865.691.2551 ext. 4272
Correo electrónico:
Dirección: 9111 Cross Park Dr., Suite D100, Knoxville, TN 37923
Fax: 800.232.1565
No. teletipo: 800.848.0298

Si usted cree que le han discriminado basado en alguna incapacidad, incluyendo el no proporcionar un cambio razonable, usted puede poner una queja contactando a Gina McAlpin cuya información de contacto está anteriorment dado.

Este documento está disponible en otros formatos. Solicítelo.



Inclement Weather Line: 1.877.821.6232

Program Quick Stats

100 Vehicles

On the road each day helping individuals access community and health services

3 Million Miles

Drivers travel throughout the region each year.

Helping to Serve



In county trips are $3.00 each way. An additional $3.00 is charged per county line crossed. Additional stops are $1.00 and must be 15 minutes or less. Children under (6) ride for half-fare. One escort may ride free of charge. 

To Schedule a Ride Call 1.800.232.1565

To schedule TennCare transportation services, please contact your health plans transportation broker at the numbers below:

  • United HealthCare: 1.866.405.0238
  • AmeriGroup: 1.866.680.0633
  • BlueCare:1.866.473.7563
Helping to Serve