The total gross income in the household must not exceed 125% of the Federal Poverty Income Guidelines and you must apply for assistance.
For qualifying households in the Low Income Home Energy Assistance Program (LIHEAP) it takes up to 30 days to process payment to the utility company. LIHEAP processes crisis payments (for shut-off notices) within 24 hours.
You can apply online by clicking on the APPLY HERE button on the LIHEAP program page or call 1-844-309-0416 to schedule an appointment in an office near you. Qualifying households can receive assistance one time during a year (July 1 - June 30).