Housing & Utilities

Utilities Assistance

Help paying utility bills and home heating costs

Low Income Home Energy Assistance Program (LIHEAP)

Home Weatherization

Helping weatherize homes for low-income families to reduce their fuel costs while contributing to national energy conservation through increased energy efficiency.

Affordable Housing

Helps low-income families obtain safe, decent housing at an affordable price.

Housing Choice Voucher Program

Housing & Utilities FAQ

How do I qualify for help with my utility bill in the LIHEAP program?

The total gross income in the household must not exceed 125% of the Federal Poverty Income Guidelines and you must apply for assistance.

How quickly can I expect to receive help on my heat or utility bill?

For qualifying households in the Low Income Home Energy Assistance Program (LIHEAP) it takes up to 30 days to process payment to the utility company. LIHEAP processes crisis payments (for shut-off notices) within 24 hours.

How do I apply for help with my heat costs?

You can apply online by clicking on the APPLY HERE button on the LIHEAP program page or call 1-844-309-0416 to schedule an appointment in an office near you. Qualifying households can receive assistance one time during a year (July 1 - June 30).

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9111 Cross Park Drive, Suite D-100
Knoxville, TN 37923
(865) 691-2551
(800) 848-0298 TTY