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Workforce Development

A proud partner of the American Job Centers serving dislocated workers, adult, youth, veterans and spouses, and employers.

Workforce Development

Workforce Development 

The purpose of the Workforce Innovation and Opportunity Act (WIOA) is to improve the opportunity for everyone on the economic ladder in the East Local Workforce Development Area (ELWDA) to contribute to the economy in the way that they are most capable. We provide workforce development activities through the American Job Center system that increases the employment, retention, and earnings of customers, while striving to increase the occupational skill attainment by customers, thereby attempting to improve the quality of the workforce, reduce public assistance dependency, and enhance the productivity, competitiveness of the area, the State, and the Nation. 


The Workforce Innovation and Opportunity Act provides for services to three (3) broad categories of individuals:

  • Adults (18 and older) that need assistance with finding or bettering their employment situation. Any adult (employed or unemployed) can access basic career services to help them with their employment situation.
          WIOA establishes a priority requirement with respect to funds allocated to a local area for adult employment and training activities. Under this section, American Job Center (AJC) staff, when using WIOA Adult funds to provide individualized career services, training services, or both, must give priority to recipients of public assistance, other low-income individuals, and individuals who are basic skills deficient.
  • Dislocated Workers that have lost a job through no fault of their own. This includes those impacted by business closures and layoffs. Additionally, family members impacted by a layoff and displaced homemakers may be served.
  • Out-of-school youth must be aged 16-24, not attending any school, and meet one or more additional conditions, which could include:
          School dropout; within age of compulsory attendance but has not attended for at least the most recent complete school year calendar quarter; holds a secondary school diploma or recognized equivalent and is low-income and is basic skills deficient or an English language learner; subject to the juvenile or adult justice system; homeless, runaway, in foster care or aged out of the foster care system, eligible for assistance under Section 477, Social Security Act, or in out-of-home placement; pregnant or parenting; an individual with a disability; low income person who requires additional assistance to enter or complete an educational program or to secure and hold employment
  • In-school youth must be aged 14-21, attending school, low income, and meet one or more additional conditions which could include:
          Basic skills deficient; English language learner; an offender; homeless, runaway, in foster care or aged out of the foster care system; pregnant or parenting; an individual with a disability; person who requires additional assistance to enter or complete an educational program or to secure and hold employment


  1. To assist job seekers (Adults, Dislocated Workers and Youth) in developing and implementing a plan to obtain employment. This may include formal training, job search skill development, case management, work experiences, on-the-job training and more.
  2. Provide Youth with the opportunity to develop job skills, have the opportunity for work experiences and other experiences to develop the social and behavioral skills required to succeed in today’s workplace. The primary focus of this goal is to afford youth work experiences, participate in other developmental and academic enrichment activities and ultimately earn scholarships for post secondary training that results in self-sufficient employment.
  3. The delivery of WIOA and WIOA partner services through an American Job Center system is critical to the effective delivery of services at a local level. WIOA services alone cannot meet the needs of many of our customers. It is critical WIOA services be delivered in coordination with other WIOA partner services (Adult Education, Vocational Rehabilitation, TN Dept. of Labor and Workforce Development, Dept. of Human Services and more) in a fashion that meets the customer needs.  

Explanation of Services

Services are delivered through the Tennessee American Job Centers.  ETHRA operates 12 American Job Centers. Additionally, many WIOA partners are also located at these job centers. Examples of WIOA services include:

  • One-on-one Individual Employment Plan development with job seekers that may include activities within the Job Center and post secondary training. The primary goal of each Individual Employment Plan (Individual Service Strategy-Youth) is for the job seeker to obtain self-sufficient employment.
  • Operation of resource rooms in the Job Centers that provide internet access; computer software; hard copy materials; and space for job seekers to perform job search activities such as developing cover letters and resumes, researching job opportunities, faxing and copying resumes and more.
  • Facilitating of workshops to help job seekers in targeted skill areas such as Resume Preparation, Interviewing Skills, Preparing to Return to School, Financial Aid and more.
  • Development and provision of onsite training at the Job Center such as keyboarding, basic word processing skills and more.
  • Meet with Dislocated Workers when announcements of layoffs and business closures are made to ensure they are aware of WIOA and other services available to them.
  • Assist employers with finding and keeping qualified employees by connecting them with qualified job candidates, offering on-the-job training contracts and providing other resources to the local business community.
AJC Proud Partner






  Live in a remote/rural area not served by one of the locations below, schedule a Mobile American Job Center to provide services in your area. 


AMERICAN JOB CENTER (Anderson - Oak Ridge)


136 S. Illinois Ave. Suite 102

Oak Ridge, TN  37830

(865) 483-7474                                    (FAX) 865-294-5674


AMERICAN JOB CENTER (Blount - Maryville). ****New Location 05/24/2023

537 W Lamar Alexander Parkway

Maryville, TN 37801

(865) 981-9274                                    (FAX) 865-981-5686


AMERICAN JOB CENTER (Campbell - Jacksboro)

1016 Main Street

Jacksboro, TN  37757

(423) 566-3300                                    (FAX) 423-566-3306


AMERICAN JOB CENTER (Claiborne - Tazewell)

1325 Claiborne Street

 Tazewell, TN  37879

(423) 526-2816   


AMERICAN JOB CENTER (Hamblen - Morristown) 

1633 E. Andrew Johnson Highway

Morristown TN 37814

(423) 317-1060 


AMERICAN JOB CENTER (Knox - Knoxville)

2700 Middlebrook Pike, Suite 100

Knoxville, TN 37921

(865) 594-5500                                    (FAX) 865-594-6266


AMERICAN JOB CENTER (Morgan -Wartburg)

1111 Knoxville Hwy.

PO Box 478

Wartburg, TN 37887

(423) 346-3060                                    (FAX) 423-346-3061


AMERICAN JOB CENTER (Roane - Rockwood)

2319 S. Roane Street

Harriman, TN 37748

(423) 376-3082                                    (FAX) 865-376-2259



180 Eli Lane

Oneida, TN  37841

(423) 569-9348                                    (FAX) 423-569-3980


AMERICAN JOB CENTER (Sevier - Sevierville)

1216 Graduate Drive

Sevierville, TN 37862


865-286-6384                                  (FAX) 865-453-9255


 February Job Fairs

Program Quick Stats


Served through self-service annually


Adults enrolled


Youth enrolled


Thank you for your interest, the public comment period closed on 03/18/2024.  Please check here for the final draft once the State Workforce Board has approved. 


Thank you for your interest, the public comment period closed on 03/18/2024.  Please check here for the final draft once the State Workforce Board has approved. 

ETHRA Workforce Development

728 Emory Valley Road, Suite E
Oak Ridge, TN 37830

Phone - (865) 590-1052 or (865) 813-0281
Fax - (865) 590-1081 or (865) 813-0288

Helping to Serve

East TN Local Workforce Development Board

Local Workforce Development Board

AJC Staff With Location

AJC Staff Listing

Counties Served

Blount County, Claiborne County, Anderson County, Knox County, Morgan County, Cocke County, Grainger County, Hamblen County, Jefferson County, Roane County, Scott County, Sevier County, Union County