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Workforce Development

A proud partner of the American Job Centers serving dislocated workers, adult and youth services, veterans and spouses, and employer services.

Workforce Investment Program

The purpose of the Workforce Investment Act (WIA) is to improve the opportunity for everyone on the economic ladder in Workforce Investment Area 4 (LWIA 4) to contribute to the economy in the way that they are most capable. We provide workforce investment activities through the American Job Center system that increase the employment, retention, and earnings of customers, and increase occupational skill attainment by customers, and, as a result, improves the quality of the workforce, reduces welfare dependency, and enhances the productivity and competitiveness of this area, the State, and the Nation. 


The Workforce Investment Act serves 3 categories of individuals:

  • Adults (18 and older) that need assistance with finding or bettering their employment situation. Any adult (employed or unemployed) can access basic core services to help them with their employment situation.
  • Dislocated Workers that have lost a job through no fault of their own. This includes those impacted by business closures and layoffs. Additionally, family members impacted by a layoff and displaced homemakers may be served.
  • Out-of-School Youth (16-24) that is not attending school and is either a school dropout, low income, basic skills deficient, is subject to the justice system, homeless, in foster care, pregnant or parenting, has a disability and needs assistance to complete education or employment.

Additionally, the Workforce Investment Act serves the business community by helping them meet their employment and retention needs.


  1. To assist job seekers (Adults, Dislocated Workers and Youth) in developing and implementing a plan to obtain employment. This may include formal training, job search skill development, case management, work experiences, on-the-job training and more.
  2. Provide Youth with the opportunity to develop job skills, have the opportunity for work experiences and other experiences to develop the social and behavioral skills required to succeed in today’s workplace. The primary focus of this goal is attained through a Future Stars Program that allows youth to have work experiences, participate in other developmental and academic enrichment activities and ultimately earn scholarships for post secondary training that results in self-sufficient employment.
  3. The delivery of WIA and WIA partner services through a Career Center system is critical to the effective delivery of services at a local level. WIA services alone cannot meet the needs of many of our customers. It is critical WIA services be delivered in coordination with other WIA partner services (Adult Education, Vocational Rehabilitation, TN Dept. of Labor and Workforce Development, Dept. of Human Services and more) in a fashion that meets the customer needs.  

Explanation of Services

Services are delivered through the Tennessee Career Centers.  ETHRA operates 9 career centers. Additionally, many WIA partners are also located at these career centers. Examples of WIA services include:

  • One-on-one Individual Employment Plan development with job seekers that may include activities within the Career Center and post secondary training. The primary goal of each Individual Employment Plan is for the job seeker to obtain self-sufficient employment.
  • Operation of resource rooms in the Career Centers that provide internet access; computer software; hard copy materials; and space for job seekers to perform job search activities such as developing cover letters and resumes, researching job opportunities, faxing and copying resumes and more.
  • Facilitating of workshops to help job seekers in targeted skill areas such as Resume Preparation, Interviewing Skills, Preparing to Return to School, Financial Aid and more.
  • Development and provision of onsite training at the Career Center such as keyboarding, basic word processing skills and more.
  • Coordination of the Future Stars program to provide eligible youth starting as juniors in high school to develop employment and social skills, compete for scholarships for post secondary training and, ultimately, find long term self sufficient employment.
  • Meet with Dislocated Workers when announcements of layoffs and business closures are made to ensure they are aware of WIA and other services available to them.
  • Assist employers with finding and keeping qualified employees by connecting them with qualified job candidates, offering on-the-job training contracts and providing other resources to the local business community.

AJC Proud Partner

American Job Center at Alcoa                                     

366 Glascock Street, Suite 100
Alcoa, TN 37701
Phone: (865) 379-5525
Fax: (865) 981-5686 

American Job Center at Crossville

60 Ridley Street
Crossville, TN 38555
Phone: (931) 484-7456
Fax:(931) 456-5695 

American Job Center at Lenoir City

100 West Broadway Street
141 Lenoir City, TN 37771
Phone: (865) 312-7735
Fax:(865) 317-1375

American Job Center at Oak Ridge                                                                                       

136 S. Illinois Avenue, Suite 102
Oak Ridge, TN 37701
Phone: (865) 379-5525
Fax: (865) 981-5686 

American Job Center at Oneida

180 Eli Lane
Oneida, TN 37841
Phone: (423) 569-9348
Fax:(423) 569-3980

American Job Center at Rockwood

1082 North Gateway Avenue
Rockwood, TN 37854
Phone: (865) 376-3082
Fax:(865) 376-2259 

American Job Center at Jacksboro

1016 Main Street
Jacksboro, TN 37757
Phone: (423) 566-3300
Fax:(423) 566-3306

American Job Center at Vonore

155 Grand Vista Drive Suite 4
Vonore, TN 37885
Phone: (423) 884-2191
Fax:(423) 884-2416

American Job Center at Wartburg

1111 Knoxville Highway
PO Drawer 478
Wartburg, TN 37887
Phone: (423) 346-3060
Fax:(423) 346-3061

Program Quick Stats


Served through self-service annually


Adults enrolled


Youth enrolled

Counties Served

Blount County, Campbell County, Anderson County, Morgan County, Loudon County, Monroe County, Roane County, Scott County, Cumberland County